Privacy Policy

Who we are

Our website address is: https://persianney.ca.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

If you request a password reset, your IP address will be included in the reset email.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where your data is sent

Visitor comments may be checked through an automated spam detection service.

Return Policy for CD, Ney and Equipment

We want your experience with our website to be exceptional, whether you’re purchasing CDs or Ney and equipment. Please read through our comprehensive return policy below:

CDs Return Policy:

You may request a return for CDs within 7 days of receiving your order.
CDs must be in their original, unopened condition, with all packaging and seals intact.
To initiate a return, contact our customer support team at [info@persianney.ca] with your order number and the reason for the return.
Customers are responsible for return shipping costs.

Ney and Equipment Return Policy:

Returns for Ney and equipment are accepted within 7 days of delivery.
Ney and  equipment must be in its original, unused condition, with all included accessories and packaging.
To initiate a return, please email our customer support team at [info@persianney.ca] with your order number and details about the item you wish to return.
Customers are responsible for return shipping costs.

Damaged or Defective Items:

If you receive a damaged or defective CD or flute equipment, please contact us within 7 days of receiving the item.
For damaged CDs, we may require photos or other evidence of the damage before authorizing a return.
Our team will provide instructions on returning or replacing the damaged or defective item.

Return Process:

Upon receiving a return request, our customer support team will provide you with detailed instructions on how to proceed.
For CDs, once we receive the returned item and confirm its condition, a refund will be issued to the original payment method within [5] business days.
For Ney and equipment, refunds will be processed after the item has been inspected and its condition verified.

Exclusions:

Opened or used CDs and flute equipment are not eligible for return, unless they are damaged or defective.
CD, Ney and equipment purchased as part of a bundle or promotional offer are only eligible for return if all items in the bundle are returned.

Contact Us:

If you have any questions or concerns about our return policy, please reach out to our customer support team at [info@persianney.ca].
Please note that this return policy is subject to change without notice. Any updates will be posted on our website.

This revised policy covers CD, Ney and equipment, addressing the specifics of each type of product. As always, make sure to customize the policy to match the details of your business and provide clear instructions for customers seeking to initiate returns.